Overview

Use the steps below to identify whether a problem comes from caching, another plugin or theme, or the server. Follow the error evidence and involve your host or the relevant plugin provider where needed. If the issue remains, send Breakdance Support the findings.

Troubleshoot the Problem

1. Reproduce the issue. Repeat the action so you can check whether each change resolves it. Record the details in the support checklist.
2. Clear caches. Follow the cache-clearing instructions.
3. Test for conflicts. Follow Plugin and Theme Conflict Testing.
4. Check server resources. Ask your host to check the Hosting Requirements, including PHP compatibility and the resources allocated to your site.

If the issue remains, use the matching guide below.

403 and Permission Errors

For 403 Forbidden or a permission error, follow 403 Errors.

500/50x Errors and Server Timeouts

For a 500-level response or a server timeout, follow 500/50x Errors.

Visual Differences and Missing Changes

If the page looks different in the editor and front end, or saved changes do not appear, follow Visual Differences Between Editor and Front End.

Collect Error Details

Follow Collecting Error Logs to obtain the underlying error from your host, WP Debug Toolkit, or WordPress debugging.

Contact Support

Include the following in your support ticket:

• A clear description of the problem and exact reproduction steps, including URLs.
• When the issue occurred, including the timezone, and your IP address, available at whatismyip.com.
• Screenshots or a short recording of the issue. For an error screenshot, include the full URL in the browser.
• Relevant error log entries.
• WordPress, Breakdance, and PHP versions.
• The active plugins list and the result of your conflict test.

If support needs to inspect the site, follow How To Provide Temporary Support Access. If you cannot complete a troubleshooting step, explain where you are blocked so we can help.