As long as your free license & paid license were claimed on the same account, you'll receive a credit toward your renewal.
The credit is calculated based on the value of your license & the number of days that remained in your free year when you bought your paid license, so that you get exactly 365 free days, even if you purchased Breakdance during your free year.
Your credit will be applied as either a discount or a delayed renewal date, depending on your payment processor. For details, see the 'Details' section below.
If your free license & paid license are on the same account, your credit will be applied automatically and you don't have to do anything.
If not, please contact us at support@breakdance.com so we can ensure you get your credit.
You might not receive an automatic credit if you claimed your free & paid licenses under different accounts.
You can check at https://breakdance.com/portal/licenses to make sure both licenses are on the same account.
If they're not, please contact us via support@breakdance.com so we can make sure you receive your credit. Make sure to let us know which email addresses you used to claim your free & paid licenses.
Even if you forgot to claim your free year, we'll be happy to issue a corrective refund to ensure you're only paying what you should pay based on the free year we offered you.
Please contact support@breakdance.com and we'll be happy to take care of this for you.
If you have a free year of Breakdance and a paid Breakdance Pro license, you are eligible for up to 1 year of free credit days to be applied to your Pro license renewal.
The credit is expressed in number of free days and is calculated as follows.
Complimentary License Holders
If you received a complimentary free year of Breakdance from being an Oxygen customer prior to November 30th, 2022, you are eligible to receive credit days equal to the lesser of these two values:
the days between your Pro purchase and November 30th, 2023
the days between your Pro purchase and the end of your free license
Bundle License Holders
If you received a free year of Breakdance from purchasing an Oxygen + Breakdance bundle, you are eligible to receive credit days equal to the lesser of these two values:
days between your Pro purchase and March 4th, 2024
days between your Pro purchase and the end of your free license
No user is eligible for more than 365 days of credit. Credit days will vary on a per-user basis depending on the dates of free claims, purchases, and designated free year cutoff dates.
Credits will be applied either as a discounted renewal charge or a delayed renewal date, depending on the payment processor used for the original purchase.
All credits and calculations will be performed automatically within our system. Note that credits toward your paid license’s renewal are not reflected in the license’s renewal date in the customer portal. This is normal.