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Discounted Renewals For Oxygen Users

As a thank you to our loyal Oxygen customers, they were given a free 1-year license to Breakdance when Breakdance launched. This includes any user who had an Oxygen license prior to November 30th, 2022.

Some users also bought a limited-availability bundle that included both Oxygen and a free year of Breakdance for one price.

Please read on to ensure you receive the renewal discount you are entitled to.

Discounted Renwals For Oxygen Users

If you are an Oxygen user who claimed a free year of Breakdance and purchased a paid Breakdance license, any owed credits will be applied to your renewal as long as you bought your paid license on the same account that you claimed your free license on.

You can check which licenses are listed on your account here.

If you don’t see both a “Breakdance Pro – Free Year for Oxygen Customers” and a paid Breakdance Pro license, please contact us so we can make sure you receive your credit.

Please note that some beta licenses will show as "Breakdance Pro" in the license list. Make sure to verify that it is a PAID license and not a beta license.
If you see both a paid "Breakdance Pro" license and a "Breakdance Pro - Free Year for Oxygen Customers" license, you will receive your credit or extended renewal

FAQ

If you have any questions not answered here, please contact our support team and we'll be happy to assist.

As long as your free license & paid license were claimed on the same account, you'll receive a credit toward your renewal.

The credit is calculated based on the value of your license & the number of days that remained in your free year when you bought your paid license, so that you get exactly 365 free days, even if you purchased Breakdance during your free year.

Your credit will be applied as either a discount or a delayed renewal date, depending on your payment processor. For details, see the 'Details' section below.

If your free license & paid license are on the same account, your credit will be applied automatically and you don't have to do anything.

If not, please contact us at support@breakdance.com so we can ensure you get your credit.

You might not receive an automatic credit if you claimed your free & paid licenses under different accounts.

You can check at https://breakdance.com/portal/licenses to make sure both licenses are on the same account.

If they're not, please contact us via support@breakdance.com so we can make sure you receive your credit. Make sure to let us know which email addresses you used to claim your free & paid licenses.

Even if you forgot to claim your free year, we'll be happy to issue a corrective refund to ensure you're only paying what you should pay based on the free year we offered you.

Please contact support@breakdance.com and we'll be happy to take care of this for you.

Details

If you have a free year of Breakdance and a paid Breakdance Pro license, you are eligible for up to 1 year of free credit days to be applied to your Pro license renewal.

The credit is expressed in number of free days and is calculated as follows.

Complimentary License Holders

If you received a complimentary free year of Breakdance from being an Oxygen customer prior to November 30th, 2022, you are eligible to receive credit days equal to the lesser of these two values:

  • the days between your Pro purchase and November 30th, 2023

  • the days between your Pro purchase and the end of your free license

Bundle License Holders

If you received a free year of Breakdance from purchasing an Oxygen + Breakdance bundle, you are eligible to receive credit days equal to the lesser of these two values:

  • days between your Pro purchase and March 4th, 2024

  • days between your Pro purchase and the end of your free license

No user is eligible for more than 365 days of credit. Credit days will vary on a per-user basis depending on the dates of free claims, purchases, and designated free year cutoff dates.

Credits will be applied either as a discounted renewal charge or a delayed renewal date, depending on the payment processor used for the original purchase.

All credits and calculations will be performed automatically within our system. Note that credits toward your paid license’s renewal are not reflected in the license’s renewal date in the customer portal. This is normal.

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